Dear Raw Images Families,

We hope this letter finds you well, surrounded by the warmth and joy of the holiday season. As we reflect on the past few months, we are filled with gratitude for each and every one of you who chose Raw Images for your family's precious moments.

Thank you from the bottom of our hearts for your unwavering support and trust in our photography services. This season has been nothing short of extraordinary, and we are thrilled to have had such a massive turnout at all our photo shoots. Your enthusiasm and participation have truly made this a remarkable year for Raw Images.

However, with success comes challenges, and we want to address the delay in the delivery of your picture packets. We were pleasantly overwhelmed by the incredible number of orders received, and it has taken us longer than anticipated to process and deliver each unique package. Please rest assured that this delay is not a reflection of our commitment to you, and we deeply appreciate your understanding during this busy time.

At Raw Images, we pride ourselves on transparency and professionalism. It is important for you to know that we do not have a history of failing to deliver photos or mishandling our customers' hard-earned money. We value the trust you've placed in us and want to assure you that every effort is being made to expedite the delivery process.

To give you some insight, we have been processing and shipping orders in the order in which they were received. Our dedicated team is working tirelessly to ensure that each photo meets our high standards of quality before it reaches your hands. We understand the anticipation surrounding these treasured memories and appreciate your patience as we work diligently to deliver them to you.

In an effort to streamline our operations and focus on fulfilling orders promptly, we kindly request your understanding that we will no longer be able to respond to individual emails and phone calls regarding estimated delivery dates. Rest assured that your photos will be shipped and delivered as soon as they are completed, and we trust that the final product will be worth the wait.

Once again, thank you for choosing Raw Images for your photography needs. Your continued support means the world to us, and we are grateful to be a part of capturing and preserving your family's special moments.

Wishing you a joyous holiday season and a Happy New Year!

Warm regards,

Raw Images Team